Refund and Returns Policy
Effective Date: December 21, 2025
At Strong 4K IPTV, we are committed to providing our customers with a high-quality, reliable, and enjoyable streaming experience. We stand behind our service and want you to be completely satisfied with your purchase. This policy outlines our money-back guarantees and the conditions under which refunds are processed.
Our Money-Back Guarantee
We offer a risk-free money-back guarantee to ensure your complete satisfaction. If you are not satisfied with our service within the guarantee period, you can request a full refund.
- 1-Month Plan: 1-Day Money-Back Guarantee.
- 3-Month & 6-Month Plans: 7-Day Money-Back Guarantee.
- Yearly Plans (1, 2, or 3 Years): 30-Day Money-Back Guarantee.
To be eligible for the money-back guarantee, you must submit your refund request within the specified period and have used the service in good faith. Refund requests are subject to review and approval by our customer support team.
Conditions for a Full Refund
A full refund will be granted if you experience genuine, verifiable technical issues that prevent you from using the service as intended, and these issues cannot be resolved by our support team.
Eligible circumstances include:
- Persistent and unresolvable buffering or freezing issues directly caused by our server infrastructure.
- Inability to access the service on a compatible device due to a fault on our end.
- Significant features (e.g., specific channel packages you paid for) being unavailable for an extended period.
To initiate a full refund claim, please contact our customer support team with detailed information about the technical issues you are experiencing, including screenshots or error messages if applicable.
Partial Refunds & Discretionary Returns
In certain non-technical circumstances, we may offer partial refunds at our discretion. These refunds are calculated by deducting the prorated cost of days used and an administrative fee from the total subscription price.
Partial refunds may be considered for reasons such as change of mind, inability to use the service due to personal circumstances, or other non-technical issues. However, these are evaluated on a case-by-case basis and are not guaranteed.
The prorated cost is calculated based on the standard monthly rate for your subscription plan. The administrative fee typically ranges from 10-15% of the total purchase price and covers processing costs and service delivery expenses.
Please note that partial refunds are subject to approval and may not be available for all subscription plans or circumstances.
Circumstances Not Eligible for Refund
The following circumstances do not qualify for refunds:
- Requests made after the money-back guarantee period has expired.
- Issues arising from the customer's side, such as poor internet connection, ISP throttling, device incompatibility (for devices not listed as supported), or misconfiguration of the client-side network.
- Forgetting to cancel a subscription. It is the customer's responsibility to manage their subscription.
- Choosing not to use the service despite it being fully functional.
- Minor or temporary channel outages, as these can occur for maintenance or reasons beyond our control.
How to Request a Refund
To request a refund, please contact our customer support team via Telegram. Provide your account information, order details, and a clear explanation of the reason for your refund request.
Strong 4K IPTV reserves the right to modify this Refund and Returns Policy at any time. We recommend reviewing this policy periodically to stay informed about any updates. Continued use of our service after policy changes constitutes acceptance of the updated terms.